Preventative maintenance, compliance and same-day repairs for dental, medical, allied health and veterinary practices from Brisbane and the Gold Coast through the Northern Rivers to Coffs Harbour.
Confidental Equipment Services brings 30+ years of combined, factory-trained experience to every job — servicing and repairing dental, medical, allied health and veterinary equipment across South East Queensland and Northern NSW. We use genuine spare parts, keep a rental fleet on hand for emergencies, and send a reminder when your next service is due, so you never have to keep track yourself. Big business capability, small business values.
Whatever stage your equipment is at, here's how we can help.
From everyday faults to major breakdowns, our technicians repair equipment ranging from basic tools through to the most advanced systems in your practice.
Regular preventative servicing from manufacturer-trained technicians keeps your equipment performing as intended — and we'll remind you when your next service is due, so you never have to keep track yourself.
A breakdown can bring your day to a halt. We prioritise urgent issues and get a technician to you as fast as we can.
See same-day service →While we repair or service your equipment, our rental sterilisers, compressors and suction systems keep your practice operating — so you're not left rescheduling patients.
Jump straight to the equipment category you need help with.
Dental chairs are a vital part of any practice — when one goes down, it can become a bigger, costlier problem than it needed to be. A simple annual service, on A-dec and all major brands, keeps your chair in perfect working order and helps you avoid major repairs and downtime altogether. We also service patient chairs and treatment tables used in medical and allied health practices, keeping your consulting or treatment room running smoothly.
We recommend a straightforward daily routine too: lubrication, disinfection, draining the ultrasonic cleaner, cleaning suction lines and flushing handpieces. When something does go wrong, our technicians — drawing on 30+ years of industry experience — offer same-day service and an honest assessment of whether repair or replacement is the smarter move.
More about dental chair service and A-dec repairs →
Call UsHandpieces take more day-to-day wear than almost any other piece of equipment in the surgery, and one that's running rough, noisy or losing power can bring a procedure to a halt. We service and repair high-speed, low-speed and electric handpieces across all major brands, from a straightforward bearing and seal replacement through to a full turbine overhaul.
Our overhaul process replaces worn bearings, O-rings and seals, checks the turbine and spindle for correct balance and concentricity, and cleans the air and water lines before testing the handpiece under load against the manufacturer's pressure specification — so it runs as smoothly and quietly as it did new. Where a full turbine replacement is the better option, we can supply OEM or quality aftermarket turbines to suit your budget.
Surgical and portable handpieces work harder than standard dental handpieces — driving implant placement, bone work and other surgical procedures — and need to hold up to repeated autoclave cycles as well as day-to-day use. We service and repair cordless, battery-powered and pneumatic surgical handpieces and portable devices across all major brands, covering everything from a basic service through to a full refurbishment.
Our technicians check the motor and gearhead for wear, replace bearings, seals and batteries where needed, and test the unit for torque, speed and sterilisation compatibility before it goes back into service — so you can trust it in surgery. We use quality OEM and equivalent parts, with the same honest, transparent pricing across every job.
We're factory trained on Midmark imaging equipment (formerly Progeny). We supply genuine Midmark intraoral X-ray units, including the Midmark Preva DC, install them in your surgery and set them up ready to shoot, so your team can start taking images straight away.
The Preva DC combines a 0.4 mm focal spot for sharp detail with film or digital sensors, a large icon-based display with pre-programmed procedure settings, and a dual-arm braking system that holds the head steady without drifting. It also self-calibrates after every image and automatically compensates for changes in line voltage, for consistent image density from one exposure to the next.
Midmark units are built to be reliable, but for the rare time something needs attention, our technicians are on hand to service and repair them, with the same honest, transparent pricing we apply to every job.
With the constant need for sterilisation, it's important to know who you can trust. We service dental sterilisers and medical sterilisers across allied health and veterinary practices — including Mocom and other major brands — performing annual Performance Qualifications in line with AS/NZS 5369:2023.
Performance Qualification confirms your steriliser reliably sterilises even your most demanding loads. It covers both the physical side (chamber performance and cycle parameters) and the microbiological side (proven sterilising effectiveness), and you'll receive a compliance certificate and documentation for your records.
Our maintenance covers a general assessment, cleaning where required, hinge adjustment, lubrication, and replacement of worn parts like door seals and filters — with transparent pricing and no hidden fees.
More about steriliser service, Mocom repairs and Performance Qualification →
Call UsYour washer disinfector is the cornerstone of your infection control process — it cleans and disinfects instruments ready for sterilisation. Whether it's a dental washer disinfector or a medical washer disinfector, when it's not working properly it disrupts your entire reprocessing workflow and puts compliance at risk.
We service and repair washer disinfectors across all major brands, addressing issues like incomplete cleaning cycles, water leaks, heating or temperature faults, blocked spray arms or filters, error codes, and unusual noise or vibration — usually caused by worn pumps, seals or sensor faults.
Ultrasonic cleaners are an essential first step in your instrument reprocessing workflow, removing debris before disinfection and sterilisation. We service and repair dental ultrasonic cleaners and medical ultrasonic cleaners across major brands, keeping your reprocessing line moving — get in touch and we'll be glad to answer any questions about your equipment.
Call UsWe supply, install and maintain water filtration and reverse osmosis systems used in dental sterilisers and medical sterilisers, autoclaves and infection control equipment — from a simple filter swap through to a complete system refurbishment. We stock replacement cartridges, membranes and spare parts for most dental water filtration and medical water filtration setups.
Untested water tubes can build up biofilm, which has been linked to conditions including Legionnaires' disease and Pontiac fever — so we recommend annual inspection and full system testing to keep your water medical-grade and contaminant-free.
Your compressor supplies the clean, dry air that powers your handpieces, syringes and dental unit — when it's not performing, treatment stops. We service and repair dental compressors and medical compressors across all major brands, keeping your practice's air supply reliable.
Over time compressors develop faults like excessive noise or vibration, low or fluctuating pressure, moisture in the air lines, overheating, or failure to start — usually from worn bearings, clogged filters or ageing seals. We diagnose the cause rather than just swapping parts, and can supply a rental compressor so you're never left without air.
Reliable suction is essential for safe, efficient treatment — when it drops away mid-procedure, it's more than an inconvenience. We service and repair dental suction systems and medical suction systems across all major brands, from everyday maintenance through to full motor repairs.
Common issues include loss of suction power, unusual noise or vibration, overheating or unexpected shutdowns, and leaks or odours — usually caused by blockages, worn motor components, damaged seals or poor waste separation. Left unaddressed, these also affect your infection control and aerosol management.
We understand how important it is for your equipment to work properly so you can keep providing quality care. That's why we offer same-day service and repairs across chairs, handpieces, sterilisers and water filtration.
We're the number one choice for dental equipment service and repairs across South East Queensland and Northern NSW — combining big business service with small business values, and a prompt, personal response whenever an issue comes up.
Can't find what you're after? Give us a call and we'll talk you through it.
We are based on the Gold Coast and travel from Brisbane down to Coffs Harbour in NSW, including the Gold Coast, Tweed Heads, Byron Bay, Ballina, Lismore and Grafton. Outside this area is available by prior arrangement.
Yes, wherever possible. If a part needs to be ordered, we can supply rental equipment so your practice keeps running in the meantime.
As a general guide, compressors, suction motors and washer disinfectors should be professionally serviced at least once a year — busier practices may benefit from six-monthly checks. Sterilisers need an annual Performance Qualification under AS/NZS 5369:2023.
In most cases, yes — issues like leaks, worn seals, blocked filters and pump or motor faults can usually be repaired cost-effectively. We'll always give you an honest assessment of whether repair or replacement is the smarter move.
Performance Qualification confirms your steriliser is reliably sterilising even your most demanding loads, covering both physical performance and microbiological effectiveness. It's required annually under AS/NZS 5369:2023, and we provide a compliance certificate and documentation for your records.
Yes — we keep track of your service history and send a reminder when your next scheduled service is due, so you don't have to.
Call us and we'll prioritise the issue, aiming to get a technician out the same day wherever possible. If your equipment needs to come in for repair, we can supply a rental unit to keep you operating.
Keep an ear and eye out for excessive noise or vibration, low or fluctuating pressure, moisture in the air lines, overheating, or trouble starting up — these are the most common signs a compressor or suction motor needs attention before it fails completely.
Yes — we keep rental sterilisers, compressors and suction systems on hand, so an urgent repair doesn't mean downtime for your practice.
Watch for incomplete cleaning cycles, water leaks, heating or temperature faults, blocked spray arms, error codes, or unusual noise — these usually point to worn pumps, seals or sensor issues that are best addressed before they affect your sterilisation compliance.
We're factory trained on A-dec, Mocom, Cattani, MK Dent and Midmark (formerly Progeny), and also work on many other brands including W&H, Melag, Durr, Stern Weber, Belmont and Aqualife.
Not sure which service you need? Give us a call — we'll point you in the right direction.
