How we handle your information, and how returns and refunds work when you buy from us.
Confidental Equipment Services operates confidentalequipment.com.au. By using this site, you agree to this Privacy Policy.
We collect information such as browsing behaviour, general location and browser information as you use the site. When you make a purchase, we request details like your name, address, email, phone number and payment information in order to process your order and communicate with you about it. Order information — including names, email addresses and billing/shipping addresses — is retained for seven years to meet tax and accounting requirements.
The site uses cookies for cart tracking, login sessions (typically two days) and screen preferences (up to one year). Payment processors such as PayPal and Stripe receive the transaction data needed to process payments, and we may engage other trusted third parties to provide goods or services on our behalf. Our staff can access order and customer information where needed to fulfil orders and process refunds.
No data transmission over the internet can be guaranteed to be completely secure, but we implement reasonable measures to protect your information.
Questions about this policy can be directed to admin@confidentalequipment.com.au or (07) 4028 4736.
We offer a 30-day return window from the date of purchase. To be eligible, items must be unused, in their original condition, and in their original packaging.
Some items cannot be returned, including perishable goods, intimate or sanitary products, hazardous or flammable materials, gift cards, downloadable software, and certain health or personal care items. Only regular-priced items may be refunded — sale items cannot be refunded.
Once a return is approved, your refund is applied to your original payment method within a reasonable number of business days. If it doesn't appear promptly, check with your bank or card issuer before contacting us. Return shipping is paid by the customer and is non-refundable.
Questions about a return? Email admin@confidentalequipment.com.au or call (07) 4028 4736.
